Privacy Policy

Effective Date: January 1, 2025

Restoration Solutions respects your privacy. This policy explains what information we collect when you visit our website or call us for water damage restoration in Frisco, Texas, how we use it, and the choices you have. If you have questions after reading this page, call us at 4698980122 and we'll walk you through it.

Information We Collect

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of the water damage you're dealing with.

When you browse our website, we collect basic technical information such as your IP address, browser type, device type, pages you visit, and the time you spend on them.

We only collect what we need to schedule your service, send you updates, and improve how our website works for people searching for water damage help in Frisco.

How We Use Information

We use your contact details to call you back, schedule your water damage inspection, dispatch our technicians, and follow up after the work is done.

We use website data to understand which pages help visitors most, fix broken links, and make it easier for Frisco homeowners to reach us fast when water is where it shouldn't be.

We may send you service updates or reminders by phone, text, or email. You can tell us to stop at any time and we'll honor it.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and keep the site running smoothly.

Cookies also help us see how visitors move through our pages, so we can improve the experience for the next person looking for water damage restoration.

You can block or delete cookies in your browser settings. The site will still work, but some features may not remember your choices.

Analytics and Third-Party Tools

We use analytics services such as Google Analytics to measure website traffic and see which pages perform best. These tools collect data in aggregate and don't identify you by name.

We may use third-party scheduling, messaging, or review platforms to communicate with you and manage appointments. Those platforms have their own privacy policies, and we encourage you to review them.

We do not sell your personal information to anyone.

Data Sharing and Disclosure

We share your information only with team members and trusted service providers who help us run our business, such as our scheduling software and payment processor. They only see what they need to do their job.

We may disclose information if the law requires it, if we need to protect our rights or safety, or as part of a business transfer such as a merger or sale.

We never rent or sell your personal information to marketers or unrelated third parties.

Data Retention

We keep your contact and service records for as long as we need them to provide service, handle warranty requests, and meet our legal and accounting obligations.

When we no longer need your information, we delete it or make it anonymous so it can't be tied back to you.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to team members who need it and using secure tools for storage and transmission.

No method of sending or storing data is 100% secure. If you have concerns about sharing information online, call us at 4698980122 and we'll take your details over the phone instead.

User Rights

You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it.

You can also opt out of marketing messages at any time. Just tell us on the phone or reply to any message we send.

To make a request, call 4698980122 or email us at the address below. We'll respond within a reasonable time and confirm what we've done.

Children's Privacy

Our website and services are for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, call us at 4698980122 and we'll delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.

If we make a significant change that affects how we use your personal information, we'll make it clear on this page. Continuing to use our website or services after an update means you accept the revised policy.

Contact Us About Privacy